Terms of Service

01Account

• You must be 18 or older and sign up with a genuine email address; signing up automatically creates your default workspace.
• You are responsible for activity under your account: keep your credentials safe, and contact us immediately about any unauthorized use.
• Workspace owners and admins manage members and permissions; how member data is handled is covered by the Privacy Policy.

02Signing up

• Anyone can create an account with a working email address. Accounts are personal: keep your own credentials, and do not register on someone else's behalf without their consent.
• You must be at least 18, or the age of majority where you live, and you must not be barred from using the Service under applicable export-control or sanctions law. Bulk or automated sign-ups, and resale of accounts, are not permitted.
• Creating an account is free and grants no allowance by itself: you still pick a tier and pay deliberately before any service is metered. We never start a charge on your behalf.

03Subscription & metering

• Subscriptions belong to the workspace and settle in USD, monthly only — there is no annual plan and no promotional pricing. On per-seat tiers, seat changes are prorated daily.
• There is exactly one meter: credits. Four services draw from the same pool at different rates — recording and transcription at 1 credit per minute, the live in-meeting Advisor at 2 credits per question, cross-meeting questions at 5 credits each, and cloud OCR fallback at 1 credit per page. On-device OCR in the desktop app is free and unmetered. Which services are available to you is set by your tier, separately from how many credits you have: a tier that does not include a service will not unlock it however many credits you buy. Credits included with your subscription are granted at the start of each billing period — which runs from the day you subscribed, not from the first of the calendar month — and do not roll over; multi-seat tiers pool them across the workspace. Credits bought in a processing pack stay valid for 12 months from purchase, and end sooner if your subscription ends, at the close of the period you have already paid for. Credits are not redeemable for cash and are non-refundable.
• Credits do not represent legal tender, currency, or stored value. They are a unit of account for services provided by MLOG, are usable only within MLOG, cannot be transferred between accounts, cannot be withdrawn or exchanged for cash, and carry no monetary face value.
• The number of meetings is unlimited on every tier. Each meeting draws its actual duration from the pool — never rounded up, and with no minimum billed duration. Credit figures shown in the product are rounded down, so the number on screen is never higher than what you actually have.
• We never charge you silently. Running out of credits never triggers a purchase: buying more or upgrading has to be triggered by you, and the price is visible before you trigger it. Price changes are announced by email 30 days in advance.

04Your content

• You keep full ownership of your meeting content. MLOG only receives the processing rights needed to serve you: transcription, brief and minute generation, and search.
• Your content is never used to train any model and never sold; details in the Privacy Policy.
• Outbound sends and sync-backs are only ever generated as drafts — the final confirmation is always yours; there is no auto-send path in the system.

05Acceptable use

• You are responsible for the lawfulness of every recording you make. You must determine and obtain whatever notice or consent is required by your jurisdiction and by the jurisdictions of the other participants before you record. MLOG provides disclosure prompts and keeps a record of your “I have informed everyone” declaration; these are tools, not legal advice, and they do not shift that responsibility to us. To the extent permitted by law, you will indemnify us against third-party claims arising out of recordings you make.
• Do not use the service for unlawful purposes, to infringe others’ rights, or to capture conversations you have no right to capture.
• Do not reverse-engineer, bypass technical limits, abuse the interfaces, or resell the service without permission.

06Usage & gates

• Unlimited meetings · graceful degradation as credits run low · billed by actual duration. The guardrails in this section apply to the credit pool only; they do not change the unlimited-meetings promise.
• A single recording running past 4 continuous hours is automatically split into segments and keeps recording — no content is lost; segmentation is not interruption.
• Capture is never stopped for lack of credits. Local recording and writing to disk always continue: a meeting that has happened cannot be replayed. As the pool runs low, services are switched off in order of how safely they can wait — the live Advisor first, then cross-meeting questions, then cloud OCR — and recording and transcription are always the last to stop. When credits reach zero, cloud post-processing (transcription and bilingual minutes) is held, not failed: add credits or wait for the next billing period to reset, and it resumes and completes on its own, with no action from you. Held audio is retained for at least 30 days for this purpose. A purchase entry point is shown throughout — we will not charge you automatically, nor silently drop you onto pay-as-you-go.
• Concurrent capture is 1 stream per seat. Desktop capture records only the audio the seat holder’s own machine can hear — you must actually be present. Uploaded historical recordings and live capture share the same credit pool; there is no separate channel.
• For abusive or excessive use we may throttle processing under this section, but we never delete your data.

07Storage & deletion

Storage state is never a precondition for meeting capture or cloud processing. Nothing in this section can stop you recording a meeting, transcribing it and generating bilingual minutes.

• Text evidence is kept forever: bilingual quotes, timecodes and the bilingual minutes carry no expiry on any plan. Cloud retention of the original audio is 90 days on Starter and 12 months on Plus and Team; at expiry we delete only the cloud copy of the audio — timecode anchors and all text evidence are unaffected. The original audio on your own machine is not governed by the cloud audio retention period: it is managed by your on-device disk cache limit — when that cache fills, the oldest already-uploaded segments are rotated out, so export it yourself if you need long-term keeping.
• Knowledge-base space is measured as footprint: footprint = file bytes + retrieval index bytes, both real bytes with no conversion factor, itemized per file. It is a fence, not a meter — no processing pack applies to it. At 100% we hard-stop new uploads. There is a second limit alongside it: how much you can ingest within one billing period, capped at three times your space — deleting files does not return ingested volume, because the indexing work was already done. Existing files stay readable, searchable, citable and exportable, and we never delete your files. You either clean up, move up a plan, or — if you hit the per-period ingest limit — wait for the next billing period.
• Removing a meeting from your meeting library is a soft delete: the meeting is hidden from you, but no storage is released and the credits already used are not refunded. Credits pay for processing that has already been performed.
• Deleting a knowledge-base file moves it to the recycle bin for 30 days, and it still occupies knowledge-base space during that time (the same model as Google Drive); a file is filtered out of the retrieval index the moment it enters the bin and answers no further questions. Emptying the bin is a permanent delete that releases the space immediately, is irreversible, and only at that step do the cascade effects (evidence links citing that source break) occur.
• “Delete” in the product is not the same as an erasure request under the GDPR. An erasure request bypasses the recycle bin: hard-deleted from production systems within 24 hours, with a confirmation sent to you when complete. Encrypted database backups are held for a limited period and are overwritten on a rolling basis. How to file one, and your other data-subject rights, are in the Privacy Policy.

08Support & first-response targets

Three ground rules: we commit only to first response time (FRT), and no plan commits to a resolution time (TTR); everything below is a target, not a guarantee; support hours are published in UTC.

• Starter — support channel: self-serve. Docs, in-app troubleshooting and community. You can email us and we read every message, but Starter carries no response-time target.
• Plus — email, next business day. Target: a first human reply within 1 business day for anything blocking your work (P1), 2 business days for everything else.
• Team — priority queue. Target: P1 4 business hours, P2 1 business day, P3 2 business days. For any open P1 we aim to give you at least one status update every support window until it is closed — a target on the same footing as the response times above, not a separate guarantee.

The targets above are subject to all of the following conditions:

• Support hours are UTC 01:00–10:00.
• Monday to Friday only; Saturdays and Sundays do not count as working time.
• Public holidays do not count as working time; the specific dates for each year are those in the published holiday list, announced at least 30 days in advance.
• Tickets filed outside support hours start the clock when the next support window opens.
• While we are waiting on your reply, the clock pauses; it resumes with the available time in the next support window after you reply.
• The above are targets, not guarantees: a missed response target produces no contractually agreed service credit or refund — your statutory rights are unaffected.
• Attainment is published as the P1 attainment rate, not an average — averages get diluted by P3 volume and hide P1 failures.
• Availability SLAs and response targets are two different things and are agreed separately. This section sets first-response targets only and constitutes no availability commitment; platform-wide incidents are handled as an incident-response obligation (24/7 on-call plus a status page) rather than a per-ticket response clock, and the same applies here: no contractually agreed service credit or refund arises, and your statutory rights are unaffected.

09Limitation of liability

• The Service, and in particular AI-generated output, is provided on an “as is” and “as available” basis, and we do not warrant its factual accuracy. AI-generated transcripts, answers and minutes may contain errors — every conclusion carries an evidence link; verify the exact words before important decisions. The final judgment is yours.
• We are liable without limit for intent and gross negligence, for injury to life, body or health, for anything covered by mandatory product-liability law, and for any guarantee we have expressly given.
• For slight negligence we are liable only where we breach an obligation that is essential to this contract — one you must be able to rely on for the contract to work at all — and then only for the loss that is foreseeable and typical for a service of this kind.
• All other liability is excluded. Where we are liable for slight negligence, our aggregate liability is capped at the greater of: the amounts you actually paid in the 12 months before the event that caused the loss, or US$2,000. The unlimited liability described above is not affected by this cap. These limits also apply in favour of our legal representatives, staff and subcontractors.
• Nothing here excludes liability that cannot be excluded by law, nor affects your statutory rights as a consumer.

10Termination

• You may cancel your subscription or close your account at any time; service continues to the end of the current billing period.
• We may suspend or terminate the service after notice for a serious breach of these terms; unless prohibited by law, we allow a cure period first.
• For 30 days after termination you can still export all of your data; afterwards, cascading deletion runs as described in the Privacy Policy.
• We are not liable for any failure or delay caused by events beyond our reasonable control, including outages or changes at the infrastructure, speech-recognition or model providers this Service depends on. Where such an event persists, either of us may terminate and we refund the unused part of the current period.

11Changes & contact

MLOG is operated by 极策科技（北京）有限公司 (Jice Technology (Beijing) Co., Ltd), the legal entity you contract with for the service under these terms. Payments are a separate leg: the app store you buy through is the seller of record — it sells the subscription, issues your receipt and any tax, and handles refunds (see the refund policy).

Material changes to these terms are announced by email 30 days in advance; you can export your data and cancel before they take effect. Questions: write to support@mlog.ai. First-response targets per tier are listed on the pricing page; they are targets, not guarantees, and carry no service credits.

These terms are governed by the laws of the People’s Republic of China, without regard to its conflict-of-law rules. If you are a consumer, this does not deprive you of the protection afforded by mandatory provisions of the law of the country in which you are habitually resident.